Refund Policy

Operator and service scope

CheckWarranty is owned and operated by Alexey Vassilyev under the CheckWarranty brand at checkwarranty.info. CheckWarranty sells one-time packs of scan credits through Paddle, which acts as the Merchant of Record for all orders.

14-day minimum refund policy with no exceptions

In accordance with Paddle's standard buyer terms and seller verification standards, we maintain a minimum 14-day refund policy with no exceptions on all purchases. Any customer may request a full refund within 14 calendar days from the date of the original transaction for any reason, with no exceptions.

All refund requests submitted within 14 days of purchase will be honored in full, processed by Paddle, and returned to the original payment method used at checkout. Your statutory consumer rights under applicable laws and Paddle Buyer Terms continue to apply in full.

How to request a refund

You can request a refund through either of the following methods:

• Email our support team directly at support@checkwarranty.info with your order email and Paddle transaction or receipt ID.
• Use the customer support and refund link provided on your official Paddle order receipt or visit paddle.net to submit your refund request directly to Paddle.

Approved refunds are processed by Paddle back to the original payment card, PayPal, or payment account. Bank processing times may vary depending on your issuing financial institution.

Scan errors and credit adjustments

Separate from statutory and 14-day full money-back guarantees, our scanning engine automatically releases credit reservations whenever an upstream vendor error, CAPTCHA block, or missing device result occurs. If you ever experience a technical issue with an individual scan, please reach out to support@checkwarranty.info so we can investigate and credit your balance. For full terms of service, see our Terms of Service.