Refund Policy
Last updated: September 29, 2026
What this policy covers
CheckWarranty sells one-time packs of scan credits through Paddle. Credits do not expire. One successful scan consumes one credit; a failed or incomplete scan should not consume a credit.
Requesting a refund
To request a refund, email support@checkwarranty.info with the email address used for purchase, Paddle transaction or receipt number, purchase date, and reason for the request. Do not send payment card details. You may also use the support link on your Paddle receipt.
How requests are handled
We review requests for unused credits, duplicate or mistaken purchases, credits not delivered, and service failures. We may ask for information needed to locate the transaction or investigate a scan. Credits that have already been used normally cannot be returned as unused credits. Where a refund is due under applicable law or Paddle's buyer terms, those rights take precedence. Approved refunds are issued by Paddle to the original payment method; timing depends on the payment provider.
Problems with a scan
If a scan failed or produced no usable result but a credit was deducted, contact us so we can investigate and restore the credit where appropriate. Our Terms of Service explain how scan credits work.